FAQ
Frequently Asked Questions (FAQ)
📦 Orders & Shipping
When will my order ship?
Orders are processed within 1–3 business days after payment. Once shipped, you’ll receive a tracking number by email.
How long does delivery take?
Delivery usually takes 7–15 business days, depending on your location.
Some regions may experience slight delays during high-demand periods.
Do you ship internationally?
Yes! We ship to USA, UK, Canada, Europe, and many other countries.
Will I receive tracking information?
Yes. As soon as your order ships, we’ll email you a tracking link so you can follow your package.
👕 Product & Sizing
How do your hoodies fit?
Our hoodies are designed with a relaxed, oversized fit for maximum comfort.
If you prefer a more fitted look, we recommend sizing down.
What material are the hoodies made from?
Our hoodies are made from a soft, cozy blend designed to keep you warm while staying breathable.
Will the hoodie shrink after washing?
Minimal shrinkage. For best results, wash in cold water and air dry or tumble dry on low.
🔄 Returns & Refunds
Do you accept returns?
Yes. We accept returns within 14 days of delivery if the item is unused and in original condition.
How do I start a return?
Contact us at [your support email] with your order number and reason for return.
What if my item arrives damaged or wrong?
No worries — contact us immediately and we’ll replace or refund your order.
💳 Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods.
Is my payment information safe?
Absolutely. All payments are processed through secure, encrypted systems.
❓ Other Questions
Can I cancel or change my order?
If your order hasn’t been processed yet, contact us ASAP and we’ll do our best to help.
Why didn’t I receive my confirmation email?
Please check your spam/junk folder. If you still don’t see it, contact us.
Still have questions?
We’re here to help!
Email us at [your support email] and we’ll get back to you within 24–48 hours.